Elma Animal Hospital

Terms and Conditions (Updated for SMS & 10DLC)

These Terms and Conditions govern your use of Elma Animal Hospital’s services, including communications via SMS.

1. SMS Communication Consent

By providing your mobile phone number and opting in, you agree to receive SMS messages from Elma Animal Hospital related to:

• Appointment scheduling and reminders
• Health follow-ups and pet wellness information
• Operational or emergency notifications
• Occasional promotional offers or announcements

2. Message Frequency

Message frequency may vary depending on your appointments, pet care schedule, or other service interactions. On average, clients may receive 1–4 messages per month.

3. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

4. Opt-Out Information

You can opt out at any time by texting STOP to unsubscribe from further messages. After opting out, you will no longer receive text communications unless you re-enroll.

5. Support & Help

For help or support:

• Text HELP at 716 656 7387 for assistance
• Email us at: elmavets@gmail.com
• Call us at: 716 656 7387

6. User Responsibilities

You agree not to use our SMS services for any unlawful or abusive purposes. You must provide accurate contact information and notify us of any changes to your mobile number.